I want – I got loves Camilla Skovgaard

Camilla Skovgaard Cutout Platform Bootie
I miss you shoe

I talk about shoe designer, Camilla Skovgaard often on the blog. Last year, I received a pair of Camilla Skovgaard Drop Cut Out Sandal for my birthday. They were the perfect black shoe, I loved them. You can imagine my sadness when I discovered the hell of my sandals snapped. The only thing holding it together was leather. This happened before the Tommy and Anna event at The Room. I mentioned my dilemma in the post and my new shoe purchase to compensate.  It was just a casual mention.  Okay, it was more like a howl of sadness.  The new shoes were quite nice but they weren’t my Camilla’s.

Camilla Skovgaard Open Toe Saw Tooth Booties
The New Hotness

A few hours after the Tommy Met Anna post went up I received submission via my contact form. I had to do a double take when I read the sender’s name. It was Camilla Skovgaard. I shook my head a little and opened the message. I checked the address and sure enough it was from the Camilla Skovgaard domain. That’s when I started to do a little fangirl freak out. Then reality hit, why the hell is she emailing me? I read the message in shock. Camilla read my blog post today. She wanted to make sure that I didn’t fall and hurt myself in the shoes and she wanted to replace the shoes so I could continue wearing the brand. It took a few minutes to register what was happening and how quickly it unfolded. What an extraordinary customer service story! Camilla Skovgaard has forever won a place in my heart and good books. I’m astonished she took the time to email me and offer to resolve my problem.

My new Skovgaard's arrived :)
Unboxing time

Camilla put me in touch with her assistant and we worked out the details of getting a new pair of shoes. She sent me the options that were available in my size. I reluctantly selected the Camilla Skovgaard Open Toe Saw Tooth Booties.  It wasn’t about the shape of the shoe, that I loved. It was the colour.  It’s a tan/vanilla/buttermilk type colour and I wasn’t sure if I really could pull it off. I’ve grown to love the colour of the booties now.  It just took a little time and outfit matching. It helped that friends kept telling me they were hot too. They fit much like my old sandals. The platform is 3/4 inch and the heel is 5″. The clear sole adds another unique element to the shoe and compliments the colour.

You can buy Camilla Skovgaard shoes in Toronto at Carte Blanche and Holt Renfrew.

Edit: Changed up the photos to ones provided by Camilla Skovgaard and added one of my own.

images: courtesy of Camilla Skovgaard

By Anita Clarke

Anita Clarke is an Engineering Storyteller and the founder of the fashion blog “I want – I got.” She was one of the first and most prominent online fashion writers in Toronto and Canada.

1 comment

  1. I love this story! It’s so awesome to hear when a person or company goes above and beyond for a customer. It definitely makes you appreciate a brand more!

    -Lindy from FabulousSavings.ca

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