geekiview: Simons Online Shopping

A few weeks ago I received an email from a web consultant that was working with Quebec based Simons. He asked me to write a review of the shopping experience and would provide me with a $50 gift certificate to get started. Simons has always been a must visit on my trips to Montreal. I accepted his offer and hence this post.

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The gift certificate came to me via email which I thought was excellent considering a physical card really didn’t serve a purpose in this situation. The Simons.ca website has a clean, simple layout and lots of white space. I hate websites will lots of bells and whistler or ones that use flash and play music automatically. It shouldn’t take the user many mouse clicks to get product into a shopping cart and I tend to give up on sites with lousy user interfaces. The Simons.ca user interface provides all the search functions I expect: colour, brand, price and date added.

I purchased the Trompe-l’oeil plunge-neck sweater and a large cowl neck striped tunic. I spent more than $50 but was pleasantly surprised that in addition to the regular credit card payment options you can choose Pay Pal or Interac. I used Interac to pay the difference and it was super easy. Simons offers free shipping for orders over $40 and free returns. They also gives you the option to pick up your order in store. I also like that I didn’t have to create an account to process my order.

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Delivery was very fast. I ordered on the Friday and had my package on Wednesday. Some online retailers don’t put any effort into packaging. I think packaging is one of the most important aspects of an online shopping experience. I automatically think higher of companies that think of both the online and offline experience for the customer. My order came in a perfectly sized box branded with the Simons logo in its signature green. The clothing was wrapped in branded tissue paper and sealed with a Simons leaf sticker.

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Included in the box was one of the coolest branded tote bags I’ve ever seen. The tote is included in orders for a limited time only. The last aspect of the packaging that I really liked was the envelope the invoice came in pictured above.

So, I give Simons.ca a big thumbs up for their e-commerce experience. I love that Canadian companies getting into online shopping cause I really hate shipping fees and duties. They are unavoidable in some situations but I’m happy that more options for Canadians are becoming available.

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Categorized as Geekiviews

By Anita Clarke

Anita Clarke is an Engineering Storyteller and the founder of the fashion blog “I want – I got.” She was one of the first and most prominent online fashion writers in Toronto and Canada.

1 comment

  1. A reader Carlo A tried to post this comment, however my spam filters were stopping it.

    I\’ve bought from Simons online SEASONALLY for the past 2 years.. I\’ve repeatedly demanded an online presence years ago, to serve us envious Ontario folks.. Anyway, I love Simons online, their only fault is the selection isn\’t as prime as the store (but adequate).. You won\’t get the small volume, R+D Lab line that sells for a mint in the store (for the men, these are the more goth-Scandanavian / Dubuc styled winter wear).. The Chat, and Phone customer service is VERY HELPFUL, they are even stylists that often recommend an alternative.. I\’ve had something out of stock on the web site, only to have a Simons store contact me, and POST ME the product FROM THE STORE.. Shipping is fast, you get the product in 7 working days or so.. The returns are PAINLESS with pre-paid returns.. Simons SMOKES H+M, and Club Monaco, it\’s proud Quebec STYLING now available in Ontario..

    Thanks Carlo for your comment

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